Bill Brown Ford is Seeking a Fixed Operations Manager
- Largest Volume Car Dealer for Ford Motor Company in 2009
- 30,000 RO Count for 2009
This Full-Time Employee will be responsible for the following as they relate to our Service Department, Quicklane Tire and Auto Center, Parts Department and Body Shop.
1. Profitability
- Evaluate the profitability of each department on a monthly basis. Maintain long term goals for each department with measurable benchmarks for progress.
2. Customer Service
- Develop a strategy for optimal customer experience management across all departments. This includes interfacing with Ford Motor Company’s Customer Service Division and monitoring the dealership’s “Viewpoint” scoring and President’s Award standing.
3. Marketing
- Manage and develop marketing strategies for all Fixed Operations.
4. Technology
- Have a working knowledge of all new vehicle technologies such as SYNC and MyFord Touch.
5. New and Used Vehicle Departments
- Supervise and resolve all concerns that New and Used Vehicle Departments have with Fixed Operations on a daily basis.
Please mail all resumes to:
Ed Brown c/o Bill Brown Ford
32222 Plymouth Road
Livonia, MI 48150
or Email Resumes to:
rabrown@billbrownford.com
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Do not hesitate to contact us via email for any further clarifications.
Do Not Contact the Dealership via Phone
